Service terms

Create and verify an account, then choose a paid plan when you are ready to provide support.

Updated October 9, 2026. These terms describe Remote Desk Pro, operated and sold by VIP DJS, LLC, United States. The app brand is Remote Desk Pro, the Microsoft Store publisher label is VIPSOFTWARES, and the statement descriptor is VIP TRADING. Contact support@remotedeskpro.uk.

Access and authorization

Create and verify an operator account, then purchase an eligible plan to provide support. The free application download does not include paid operator service access. Providing support requires an eligible operator account and a subscription that permits access. Only access computers you own or are authorized to support. A workspace owner or administrator issues a pairing code; the customer reviews and approves the workspace and requested access once on their PC. Each connection checks current approval and entitlement. The customer can disconnect a session or pause receiving support. The customer does not need an operator account or their own subscription to receive support.

Windows workflow

The current Store release uses one installed application on both PCs. Installation requires the normal Windows administrator approval and installs a receiving service. The operator signs in under Provide support and connects using the paired customer's computer ID. Receive support contains pairing and customer support controls. An ID alone does not authorize access. Keep pairing codes, account credentials and device enrollment information private. Approved capabilities are limited by the workspace policy and Windows permissions; pairing does not grant unrestricted access to every file or Windows feature.

Subscription and limits

Read Billing and refunds before purchase for recurring prices, tax presentation, capacity, renewal, grace, cancellation and refunds. Checkout displays the total before payment. No automatic free trial or metered overage charge is included.

Safe use

Keep credentials secure and devices updated. Do not use the service for scams, unlawful access, malware, surveillance without permission, harassment, resale of shared credentials, or interference with other users. We may restrict access to investigate abuse or protect security and will provide notice where appropriate. Mandatory legal rights remain applicable.

Availability and changes

The service may experience interruptions and has no guaranteed response time or uptime. It is not an emergency service. We may maintain or update the service. Material price or policy changes will be disclosed before they apply; you may cancel renewal. Contact support if an interruption prevents the purchased service from being provided.

Privacy and customer rights

See the Privacy Policy for information handling and requests. Nothing in these terms removes rights or remedies that applicable law requires. Contact support about a dispute so we can investigate it.