Remote Desk ProConnect with approval
Pair the customer computer to your workspace once. The operator connects with its computer ID after the customer reviews and approves access.
Solve Windows problems from one approved support workflow
Create and verify an account, then choose a paid plan when you are ready to provide support.
Remote Desk Pro for Windows
Help customers and teammates from one Windows app.
Operators connect to paired customer PCs from one installed app. Customers review access, pause support, or disconnect when they choose.
The app is free to download from the Microsoft Store. Operator support access requires an eligible account and subscription.
See the workflow
A focused experience for the operator and the customer.
Built for real support sessions
A clear workflow for both sides of the connection.
Work in the same session
Control the remote Windows desktop, type, and share files with drag and drop or clipboard when the approved policy allows it.
End access clearly
Either participant can disconnect. The customer can pause receiving support, and the operator can quit from the tray.
How it works
Start with one pairing, then reconnect from the operator list.
- Install the same app on both Windows PCs.
Approve the normal Windows administrator prompt during installation. - Pair the customer computer.
The operator generates a short-lived code. The customer reviews the workspace and approves it once. - Connect when help is needed.
The signed-in operator enters the customer’s computer ID. The customer can pause or disconnect at any time.
For operators
Keep customer sessions close at hand.
Sign in once, reconnect from recent devices, and keep the support workflow in one Windows application.
For customers
Know who is connecting and when.
Receive support without an operator account or separate subscription. Review pairing, pause receiving, or disconnect the active session from the customer PC.
Control stays visible
Support access is clear on both sides of the session.
A computer ID alone does not grant access.
Pairing is reviewed by the customer.
Each connection checks current approval.
Customers can pause or disconnect support.
Starter
One operator plan for Windows support.
Choose $4.99 per month or $49 per year, plus applicable taxes. Each interval includes one operator, ten enrolled endpoints, one concurrent control session, and 10 GiB of relay traffic per UTC calendar month.
View pricing, limits, cancellation and refunds
Create and verify an operator account, then purchase an eligible plan to provide support. Download availability does not guarantee eligibility to purchase or connect.
Questions answered
What to expect before the first session.
Does the customer need an account?
No. The customer installs the app, reviews the workspace pairing request, and approves support on that computer.
Does knowing a computer ID grant access?
No. Pairing, current customer approval, workspace policy, and operator eligibility are checked before a session can start.
Can the customer stop support?
Yes. The customer can pause receiving support or disconnect an active session.
How are files transferred?
Approved sessions can use drag and drop or clipboard transfer according to the active support policy and Windows permissions.
How do I get started?
Your request is reviewed before we invite you to set up an operator account. The Windows app is free to download; providing support requires an eligible account and subscription. An invitation is sent only after approval.
Ready when your team is
Bring the operator and customer workflow into one place.
Download the approved Windows app from the Microsoft Store. Operator support access requires an eligible account and subscription.
Get it from Microsoft Store Read the support instructions
Need operator access? Create operator account