Billing and refunds

Create and verify an account, then choose a paid plan when you are ready to provide support.

Updated October 9, 2026. Seller: VIP DJS, LLC, United States. Charges may show the VIP TRADING descriptor. The Remote Desk Pro application is free to download from the Microsoft Store; operator service access is purchased separately through Stripe.

Recurring prices

The Starter plan costs USD $4.99 per month or USD $49 per year, plus applicable taxes disclosed at checkout. The subscription renews at the selected interval until canceled. Review the total and renewal interval before subscribing. No automatic trial or metered overage charge is included.

Included capacity

Both intervals include one operator, ten enrolled endpoints, one concurrent control session, and 10 GiB of relay traffic per UTC calendar month (10,737,418,240 bytes). Relay traffic is a usage limit, not a per-byte charge. Capacity limits can prevent new access when exhausted; contact support for clarification. Customer-approved workspace access can remain available after a restart until paused or revoked. Direct-connection performance and additional capacity are not guaranteed.

Failed payment and access

A failed renewal can provide a 72-hour grace period measured by the service from its recorded payment-failure transition. During that period, eligible access continues. After grace expires, new sessions are denied and an existing connection can end when its authorization lease next renews. Successful payment recovery restores eligible access; start a new connection from Provide support in the current Store release. Cancellation at the end of the paid period preserves access until that period ends, subject to other security and capacity limits.

Cancel renewal

Choose Manage billing in the Remote Desk Pro portal and cancel renewal in Stripe's customer portal before the next renewal. Cancellation normally takes effect at the end of the paid period. An annual subscription renews annually. Ordinary cancellation does not automatically prorate a completed payment.

Refunds

For your first paid subscription purchase, request a full refund within 14 calendar days of payment by emailing support@remotedeskpro.uk with your account email and invoice reference. This offer applies to the first monthly or annual purchase and is handled by support, not automatically by the billing portal. A refunded purchase ends the associated paid access and renewal. Renewal payments and later purchases are not automatically refundable, but we will review duplicate charges, an incorrect charge, or failure to provide the purchased service. Any refund or cancellation right required by applicable law takes priority.

Taxes and purchase availability

Purchase availability depends on the eligible workspace's billing location and the seller's supported tax configuration. A free application download or an invitation does not waive applicable tax. The checkout total is shown before payment; do not send tax identifiers or card information by email.

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