Privacy Policy

Create and verify an account, then choose a paid plan when you are ready to provide support.

Updated October 9, 2026. VIP DJS, LLC, a United States company, operates Remote Desk Pro. VIPSOFTWARES is its Microsoft Store publisher label; VIP TRADING is the payment statement descriptor. Contact support@remotedeskpro.uk with privacy questions or requests.

Information handled

To provide accounts and remote support, the service may process account and contact details, device identifiers and enrollment details, IP addresses, connection and security logs, and session metadata such as the devices involved and session times. During a remote session, participants may share screen content, input, audio, clipboard content, or files. Those contents can contain personal information chosen by the participants.

How information is used

We use this information to authenticate users and devices, establish and protect connections, deliver requested support features, troubleshoot failures, respond to support requests, prevent abuse, and meet applicable legal obligations. We do not sell personal information.

Sharing and processing

Remote session content is shared with the participants in the session and may transit our connection infrastructure. Hosting, network delivery, security, and email providers may process information on our behalf. Stripe processes payment details through its hosted checkout and billing portal. The service keeps customer, subscription, invoice and billing-event references to reconcile access; card entry occurs on Stripe. Processing may occur in countries other than your own, including outside the Philippines and United States.

Storage and security

We keep account, device, support, security, and billing records for the purposes above and applicable retention or legal requirements. Primary operational records and backup copies have separate retention schedules; deleting a live record does not immediately remove an older backup. Financial or dispute records may require longer retention. Normal remote-support operation does not require us to keep a recording of screen or audio content. Security measures include encrypted network connections and access controls. No service can guarantee absolute security.

Your choices

Only pair computers and start sessions you are authorized to support. Review the workspace and access policy before approving customer pairing. The customer can disconnect an active session and pause receiving support; approved access is checked again on each connection. Participants choose what files or clipboard content to share. Contact support@remotedeskpro.uk to ask about access, correction, or deletion of your information. We will respond subject to applicable law and technical or legal limits.

Updates

We may update this policy as the product changes. The effective date above will show when this page was last revised.