Support

Create and verify an account, then choose a paid plan when you are ready to provide support.

For help with Remote Desk Pro, email support@remotedeskpro.uk.

Include the app version, your Windows version, a brief description of the problem, and the steps that led to it. Screenshots are helpful if they do not show private information.

Do not email passwords, one-time codes, remote session passwords, or sensitive files. We may ask follow-up questions to diagnose the issue.

Starting support with the current Store release

Install Remote Desk Pro on both PCs and approve the normal Windows administrator prompt. On the operator PC, open Provide support and sign in with an eligible licensed account. A workspace owner or administrator uses Pair a customer computer to generate a short-lived pairing code. On the customer PC, open Receive support, enter the code, review the workspace and requested access, and approve pairing once. Keep the customer PC online with receiving support enabled. The operator enters its computer ID and clicks Connect.

Pairing codes expire and are for one customer computer. Keep them private; generate a new code if needed. Each connection checks the current subscription and customer approval. A canceled or expired subscription cannot start a new session. After payment recovery, start a new connection from Provide support.

Ending or pausing support

Either participant can disconnect the current session. The remote desktop window closes while the main app remains available. Use Support controls in Receive support to pause or resume receiving. Quit Remote Desk Pro from the tray ends outgoing support, pauses receiving, and closes the UI and tray; the installed service remains available for reopening. Closing the main window alone is not the Quit command.

Earlier installations

Earlier builds used separate controller and managed-target downloads with portal start links. Those instructions do not describe the current Store release. Contact support if you need help upgrading an older installation; do not delete its enrollment or uninstall it to troubleshoot an upgrade.

Billing help

Use Manage billing in the portal to update payment details or cancel renewal. For invoice, refund, or payment problems, contact the address above and include your account email and invoice reference. Do not send card details. Read the billing and refund policy.

Support availability

Support is provided by email on a best-effort basis. No response-time or uptime guarantee is included. Do not use this service for emergency assistance.

Privacy requests

Use the same address for access, correction, or deletion requests concerning your information. See the Privacy Policy.